To support this expansion, Delta Dental invested in operational infrastructure, including building out network capabilities to support simultaneous development in five states, launching a prior-authorization system, and helping develop a rate advocacy program for the Healthy Michigan Plan and Healthy Kids Dental.

Delta Dental is poised to lead the way in government programs—improving access to care where it's needed most.

Internal operations rose to the challenge and calls for support:

Growth on this scale only works when your people, systems and mission are fully aligned—and ours are.

Delta Dental of Michigan, Ohio, and Indiana now covers 1.1 million Medicaid members. Medicaid saw a 20% COVID-induced increase in enrollment during the pandemic. With the end of the global health emergency, Medicaid eligibility redetermination led to (and continues to create) significant disenrollment. Delta Dental was prepared for these fluctuations and handled the movement without the need to bring on additional staff.

A key partnership with Centene was cemented in Michigan (Meridian), adding 230,000 new members, highlighting the fiscal resiliency of the Government Programs team to navigate unprecedented government requirements. This remarkable performance reflects the strength of new and renewed partnerships and our commitment to serving these populations with excellence.

Our growth is rooted in listening to our clients, solving their challenges and delivering on our promise to provide the best in benefits plans every day.

The Delta Dental of Michigan, Ohio, and Indiana formula success is simple: Provide great service, deliver exceptional value and quality, and do the things that lead to lasting relationships.

The Sales and Account Management teams...

DeltaVision enrollment also surged:

new vision group subscribers

With nearly

43,000

We also introduced fee increases on procedure codes most impactful to providers, reinforcing our focus on financial sustainability and provider satisfaction. Throughout the year, two issues of our Best Practice publication kept dentists informed on policies, updates and news across the network. Each issue provided the opportunity to shine a spotlight on network providers.

As we move forward, Delta Dental remains committed to treating providers as true partners in our mission—offering tools, transparency and the support needed to deliver excellent care.

View the last two issues of Best Practice by clicking the buttons below.

By fostering stronger relationships with providers and their teams, we enhance our members' experiences and further strengthen our mission.

In 2024, Delta Dental of Michigan, Ohio, and Indiana continued investing in the success and satisfaction of its provider network—strengthening collaboration, improving efficiency and supporting expansion to meet growing needs across all lines of business.

In 2024, Delta Dental of Michigan, Ohio, and Indiana strengthened its position as an employer of choice—earning top workplace recognition, investing in future-ready spaces and deepening labor partnerships.

Office and workstation renderings and progress photos:

By investing in our people and our spaces, Delta Dental continues to build a workplace where teams can grow, collaborate and make a difference.

Doing what is right for our employees is our main goal; recognition and awards are just a bonus.

For the second consecutive year, Delta Dental of Michigan was named one of Crain’s Detroit Best Places to Work, affirming our commitment to fostering a culture where employees thrive.

One of the year’s most exciting projects was the national debut of the Accessibili-D driverless shuttle, launched in Detroit to help older adults and people with disabilities travel to dental appointments safely and independently. The foundation also celebrated the grand opening of Cristo Rey’s new dental clinic in Lansing, which now provides care to veterans, people with disabilities and uninsured or underinsured individuals in the community.

View photos of many of DDF's 2024 projects!

Accessibili-D driverless shuttles:

ADHA Hygienist Inspired program:

Oral health workforce event:

Other major initiatives included:

$400,000 committed to oral health workforce development.

$2.4 million dedicated to access-to-care initiatives.

A partnership with the American Dental Hygienists' Association to pilot a national chairside dental hygienist recruitment program.

A $120,000 grant to continue support for the Victors for Veterans program, now operating in two new Michigan locations.

$450,000 invested in community water fluoridation and school sealant programs to protect children’s smiles.

Cristo Rey grand opening:

Our investments are focused on removing barriers—so that everyone, regardless of background or income, has access to quality dental care.

The Delta Dental Foundation invested $6.1 million in grants, scholarships, sponsorships and educational resources in 2024 making oral health more accessible for more than 4.3 million people across Michigan, Ohio, Indiana and North Carolina.

Our people don’t just work in their communities—they lead in them.

Delta Dental of Michigan, Ohio, and Indiana employees once again demonstrated their deep commitment to community in 2024 by volunteering their time, donating resources and supporting local causes across the region.

Whether mentoring youth, serving meals, cleaning parks, or supporting health-focused missions, employees brought service to life.

Habitat for Humanity Women's Build Day:

Impression 5 Science Center's Legopalooza:

Life Remodeled:

Pack a Smile school supplies drive:

Miscellaneous events:

Volunteerism and giving are woven into the culture of Delta Dental—from enterprisewide campaigns to department-level service days. These efforts not only create healthier, stronger communities but also build deeper employee engagement and purpose.

View photos of many of our 2024 employee volunteer efforts!

Sleep in Heavenly Peace bed building:

3,825

total employee volunteer hours

121

nonprofit organizations engaged through employee volunteering

employee participation in giving or volunteering

More than

63%